Slimtree’s Answers To Your Questions
About Online Fitness Programs, Online
Gyms And Broadband Gyms
If you’ve never heard of broadband gyms
or online fitness programs then this FAQ
well help you answer most of your
questions about online gyms. This page
addresses any issues you may be having
concerning technical issues, usability
or general questions about Slimtree’s
online fitness programs.
If you can’t find the answers to your
questions on this page please e-mail us
at
contact@slimtree.com. We make the
utmost effort to answer every e-mail
within 24 hours. You can also call us
559-999-6837 (Mon - Fri, 9 a.m. - 5
p.m.).
SlimTree.com Use:
Should I consult my physician before
use?
What should I do if I feel out of
breath while exercising?
Should I use a Beginner,
Intermediate or Advanced Fitness Video?
Are the instructors certified who
appear in the fitness videos?
Can you give me any suggestions on
how to use the fitness videos?
Technical Questions:
Is it safe to make purchases online?
What
about privacy?
Can I download a virus when I view
streaming video?
Can I watch the same video at the
same time as my friends?
Can anyone view your fitness classes
online?
Is online streaming video as good as
TV?
Will the SlimTree.com website work
with my wireless network?
Can I view the practices full
screen?
Troubleshooting:
What are the minimum system
requirements for using SlimTree.com?
How do I register to become a
SlimTree.com member?
How do
I sign in?
I forgot my username/password.
My screen saver keeps interrupting
my practice. How do I disable it?
Company Questions:
Who owns SlimTree.com?
Can I use or re-broadcast your
videos?
How many sites on the Internet offer
a subscription-based service to
watch unlimited fitness videos?
Can I be in one of your videos?
I would like to be a profiled
customer who has lost 10 lbs. or
more.
How many videos can I watch with my
subscription?
Exercise Categories:
Aerobics
Pilates
Yogas
SlimTree.com Use:
Should I consult my physician before
use?
All persons are advised to seek the
advise of their physician before
using the SlimTree.com website, any
of it's content, services or Fitness
videos. (Please refer to "Terms and
Conditions of Use")
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What should I do if I feel out of
breath while exercising?
STOP! You should have this symptom
evaluated by a medical professional
as soon as possible, whether you are
active or inactive (Please refer to
Terms and Conditions of Use).
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Should I use a Beginner,
Intermediate or Advanced Fitness
Video?
If you are not sure, always use the
beginner video and slowly work your
way up. To avoid soreness and
injury, individuals contemplating an
increase in physical activity should
start out slowly and gradually build
up to the desired amount to give the
body time to adjust.
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Are the instructors certified who
appear in the fitness videos?
Every video includes a certified
instructor and an assistant or
professional model.
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Can you give me any suggestions on
how to use the fitness videos?
Make sure your surroundings are safe
from obstacles and do not impede or
endanger you in any way while you
are learning from the fitness
videos.
Get rid of distractions. Turn off
your radio or TV, if necessary.
Create an atmosphere where you can
relax and devote your full
attention.
For best results, try to start an
exercise approximately 5 ft. away
from your screen and view your video
at full screen mode.
Set your volume level to one that is
clear and concise.
Start and end your workout with the
warm up/stretching video.
Workout at your own pace, ability
and do not over exert yourself.
Exercises can be vigorous. You
should take small steps to achieving
your goals. There is no limit as to
how many times you stop or start a
video. Relax, take it slowly and
learn to enjoy achieving your
fitness goals.
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Technical Questions:
Is it safe to make purchases online?
Because your credit card security is
a high priority, we have taken numerous
steps to ensure that your payment
information is processed confidentially,
accurately and securely. The
SlimTree.com website uses encryption
technology, such as Secure Sockets Layer
(SSL), to protect your credit card
information during data transport. SSL
encrypts ordering information such as
your name, address and credit card
number.
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What about privacy?
We do not sell your information to
third parties and we are committed
to protecting our your privacy. We
continually assess new technology
for protecting your information.
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Can I download a virus when I view
streaming video?
Streaming requires no downloading
and therefore is much safer.
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Can I watch the same video at the
same time as my friends?
Yes. There is no limit on the amount
of people using our videos or their
concurrent activity.
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Can anyone view your fitness classes
online?
Only customers with high speed
Broadband connections, such as a
cable modem, DSL, Satellite or high
speed corporate networks can view
the classes because we want to
provide an easy, enjoyable
experience at optimum quality. If
you have a slower connection you
will not be able to view the
workouts.
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Is online streaming video as good as
TV?
We believe that streaming video
should be an extension of the care
and quality that was put into the
creation and production of our
original video. We provide numerous
quality checks throughout the entire
encoding process to insure that our
new digital version reflects the
original in every way and is of the
highest possible quality with the
current technology used.
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Will the SlimTree.com website work
with my wireless network?
Yes. You can view our material on
most wireless networks. If you have
a laptop you can do your practice
almost anywhere.
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Can I view the practices full
screen?
Yes. To view your practices
full-screen, right click on the
video as it is playing, scroll to
"Zoom" and click on "Full Screen."
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Troubleshooting:
What are the minimum system
requirements for using SlimTree.com?
*Most computers purchased the in
last 4 years will meet all the
system requirements
Windows 95, 98, or NT 4.0 with
service pack 3 or above
90 MHz Pentium (or equivalent)
processor
16 MB of RAM
Sound card
Speakers or headphones
A high-speed Internet connection
(DSL, T1, cable modem, ISDN, etc.)
Web browser (Internet Explorer,
Netscape Navigator, or AOL) version
5.0 or above
Windows Media Player version 9.0
Add these System Requirements for
Optimal performance:
120 MHz or faster Pentium (or
equivalent) processor
32 MB RAM (64MB if running Windows
NT)
16-bit sound card
A high speed Internet connection
(DSL, T1, cable modem, ISDN, etc.)
Windows Media Player version 9.0
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How do I register to become a
SlimTree.com member?
Register with SlimTree.com
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How do I sign in?
If you're already a member of
SlimTree.com, click the "Sign In"
link at the top of the page.
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I forgot my username/password.
If you have forgotten your password,
but you know your member name, we'll
e-mail your password to you.
Please email your request with your
DOB and answer to your secret
question to
contact@slimtree.com.
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My screen saver keeps interrupting
my practice. How do I disable it?
On most Windows systems you can
right-click anywhere on the desktop,
click on "Properties," then click on
the "Screen Saver" tab at the top of
the dialog box. From there you can
disable your screen saver or adjust
the settings so it will not disrupt
your practice.
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Company Questions:
Who owns SlimTree.com?
SlimTree, Inc., is a California
Corporation (USA).
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Can I use or re-broadcast your
videos?
No. We have gone to a great deal of
trouble to protect our copyrights,
patents and trade secrets. No parts
of this website, videos or content,
can be used, distributed or
re-produced without expressed written
consent from SlimTree, Inc.
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How many sites on the Internet offer
a subscription-based service to
watch unlimited fitness videos?
We are the original. The cost and
complexity of full production and
technology used by SlimTree, Inc.,
has insured what we believe to be
the most advanced, quality service
and custom fitness videos made to be
exclusively viewed over the internet
via video streaming, today.
We own all the videos, content and
subsequent rights thereof. We are
the first company to offer such a
service. Our goal is to create a
system and method of bringing health
and fitness videos to everyday
people over the Internet. Keeping
fit is not a trend or fad but a
lifestyle. We hope we can encourage
all people to exercise in the
privacy and comfort of their homes,
office, hotel room or anywhere there
is a computer.
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Can I be in one of your videos?
Want to be cast in a new video?
Check out the Casting Call link on
our website. Keep coming back, as we
update it regularly.
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I would like to be a profiled
customer who has lost 10 lbs. or
more.
Want your profile featured on the
SlimTree website? Send us an e-mail
of your success story and keep
coming back, as we will give away
prizes to featured individuals in
the future. Send an email to:
testimonial@slimtree.com
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How many videos can I watch with my
subscription?
You can watch an unlimited amount of
videos for your subscription period.
You can watch different videos, in
topics like aerobics, Pilates, kick
boxing and many more.
Watch them whenever you want, at any
time you want. It's that simple.
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Exercise Categories:
Aerobics
• The fastest, most effective weight
loss exercise
• Improves stamina and general
health
• Vigorous exercise that can be
accompanied with weights for
additional muscle strength & toning.
• Strengthens your cardiovascular
system
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Pilates
• Shapes and defines your body
• Builds long & lean muscle to raise
your metabolism
• Increases core strength for
everyday activities
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Yoga
• Increases flexibility
• Reduces stress and re-energizes
• Restores a healthy mental /
physical balance
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